At Marin Terrace Senior Living, we are committed to protecting the privacy and personal information of our users, residents, families, and website visitors. We collect personal information only when it is necessary to provide our services, and we handle all information with care, transparency, and respect.

This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and the choices you have regarding your information. Our practices comply with the Personal Information Protection Act (PIPA).

1. Definitions

Personal Information
Information about an identifiable individual, such as a name, personal phone number, home address, medical details, or personal email.
This does not include business contact information.

Contact Information
Information that allows someone to be reached at their place of work (e.g., business phone number, job title, business email).
This is not covered by PIPA or this policy.

Privacy Officer
The individual responsible for ensuring Marin Terrace Senior Living complies with this Privacy Policy and PIPA.

2. Collecting Personal Information

2.1 Notification of Purpose

Whenever personal information is collected, we will explain why we are collecting it—unless the reason is clear from the context (for example, when a visitor fills out a contact form).

2.2 Information We Collect

We only collect the information needed for purposes such as:

• Verifying identity

• Understanding user preferences

• Delivering requested services

• Enrolling users in programs

• Sending membership or facility information

• Ensuring high-quality service

• Meeting regulatory or legal requirements

• Contacting users (if requested)

3. Consent

3.1 Obtaining Consent

We will obtain consent before collecting, using, or disclosing personal information—unless the law permits us to do so without consent.

3.2 Types of Consent

Consent may be:

• Express: Given verbally, in writing, or electronically

• Implied: When the purpose is obvious and the user voluntarily provides their information

3.3 Marketing Consent

If we send marketing materials or updates, users will be given the option to opt out. If no opt-out request is received, consent is implied.

3.4 Withdrawing Consent

Users may withdraw consent at any time unless doing so would prevent us from providing a service or meeting a legal obligation. If withdrawal limits our ability to deliver a service, we will explain the implications.

4. Using and Disclosing Personal Information

4.1 Permitted Use

Personal information will only be used or disclosed for the purposes identified at the time of collection or for purposes reasonably related to those original reasons, such as:

• Contacting users about services that may benefit them

4.2 Additional Use Requires Consent

We will not use or disclose personal information for new or unrelated purposes unless we obtain further consent.

5. Retention of Personal Information

5.1 Retention Period

If personal information is used to make a decision that affects the user, it will be kept for at least one year.

5.2 General Retention

Otherwise, personal information is retained only as long as necessary to fulfill legal, business, or service-related purposes.

6. Ensuring Accuracy

6.1 Reasonable Efforts

We make reasonable efforts to ensure that personal information is complete and accurate when used to make decisions or when it may be shared with another organization.

6.2 Correction Requests

Users may request corrections to their personal information. Requests must:

• Be in writing

• Include enough detail to identify what information needs correction

7. Securing Personal Information

7.1 Commitment to Security

We take strong measures to protect personal information from unauthorized access, use, or disclosure.

7.2 Security Measures

Examples of safeguards include:

• Secure transmission protocols

• Encryption of stored data

• Controlled access to files and systems

7.3 Secure Destruction

When information is no longer needed, it is securely destroyed (e.g., shredding physical documents, wiping digital files).

7.4 Ongoing Review

Security practices are reviewed and updated regularly as technology and best practices evolve.

8. Access to Personal Information

8.1 Right to Access

Users have the right to request access to their personal information, subject to limited legal exceptions.

8.2 Request Process

Requests must be made in writing and include enough detail to identify the requested information.

8.3 Information We Will Provide

Upon request, we will:

• Confirm whether we hold personal information

• Explain how it is used

• Disclose any third parties it has been shared with (if applicable)

8.4 Response Time

We will respond within 30 business days, or notify the user if more time is required.

8.5 Fees

A minimal fee may apply for providing access. If so, we will provide an estimate and ask whether to proceed.

8.6 Refusal of Access

If we refuse access (in full or in part), we will explain why and outline the user’s options for recourse.

9. Contact Information

Questions, concerns, or requests related to this Privacy Policy should be directed to our Privacy Officer at:
Email / Phone